Thanks for the fabulous job you’ve done for us. Your are the best property manager we’ve meet. Hope we could cooperate again in the future.

Fabulous Team

We can't recommend Tracy and her team highly enough. For seven years HPM managed our property in Kings Park , finding great tenants and ensuring the property was kept up to scratch. Tracy is highly professional and very knowledgeable about the local market. We felt very lucky to have HPM managing our place. We have no hesitations recommending Tracy and her team!


I rented with Hartwell Property Management for approximately 8 months. During this time we had very professional service from Tracy and her team. We had an issue with the garage door that was resolved immediately. Our tenancy inspections were always very reasonable, they gave us plenty of notice and were very accommodating of our needs across the board. I have rented with other big name real estates but Tracy has offered us the best renting experience thus far.

Best Renting Experience Thus Far!

Hartwell Property Management is the best!
Not only is their professionalism and customer service worthy of a 5 star rating, the team’s Property Management skills and up-to-date knowledge of the industry and legislation continues to exceed expectations, especially in these uncertain times. Their friendly and efficient team provide exceptional service, I couldn’t be happier!
K. Edwards - Happy Landlord

Hartwell Property Management is the Best!

Thankyou Tracy and Hannah for your wonderful support throughout our tenancy. Right from the beginning - It was no problem for you to arrange a virtual inspection of the property for me whilst I was interstate, you reviewed my application and I was approved in 2 days. You kept me informed throughout my tenancy and responded promptly to issues. You gave me plenty notice for routine inspections, and in the end when I needed to end the lease early, you worked as a team with me even while my dates and plans were vague due to COVID border closures .. I never felt like just a tenant with you, you treated my family with care and respect and I knew we were in good hands the whole time. I highly recommend you to both tenants and owners alike. Top quality property management! Thanks again and all the best!


Almost want to cry, Matt here.
What a crazy whirlwind event! Phew!
Didn't even have time to wipe my brow.

This is nuts!!!!
Put your home on the market and get what you wish and in no time at all, the best resolution.

All that hard work paid off Kerrie but I am now a little sad as our rental story has come to a close. That kind of sucks. Your emails were always refreshing, loved the photos and your dedication to detail and we shall miss you!!!!!!, Tracy (You rock mate!!!!!!) and the rest of the team! JUST WOW!!!!!

Your diligence, hard work and care has assisted us to achieve our life goals in the last eight years. Who would have known that we would live remote for a time and re- settle elsewhere. You guys are an integral part of that ambition and we are so proud to have had you on board,

Your help with Charlotte was nothing but a godsend. Thankyou.

Your ownership of our property progressively has been second to none and we would not want to wish it any other way. We all truly grew into this and it is exceedingly fabulous and every action you have performed on our behalf has been truly astounding!

I am really unsure on how to thank you guys but you have our most heartfelt thanks and gratitude.

Thank you

I Would like to say thank you to Tracy and Kerrie again for you great service helping manage the property for the last 5 years, I was completely satisfied with your support. I will have no hesitation in recommending you both

Thank you

I Would like to say thank you to Tracy and Kerrie again for you great service helping manage the property for the last 5 years, I was completely satisfied with your support. I will have no hesitation in recommending you both

Thank you

“Tracy Hartwell has been my property manager for almost ten years.
I highly recommend Tracy for ethics ,wealth of property management experience and exceptional communication skills.
All these skills sets make for a great property manager , she has them all in spades.
Her and her team are highly capable in managing your property .
I am a seasoned property investor with an extensive portfolio who has learnt what a great property manager is and unfortunately at times through my property journey what incompetent one can be like.
I have nothing but positive things to say about Tracy .
I generally work outside of Australia and I have absolute peace of mind in knowing that my property is in great hands being managed excellently by her and her team .
Do yourself a favour ,let her manage your portfolio, you can thank me later….”

You can Thank Me Later!

I just wanted to send you a quick email to say Thanks again for the amazing service you and your team provided in the short time that we were your clients. Subsequent dealings with other agents have shown us just how lucky we were to have you and your amazing team looking after us and our property.

Thank you!!!


Hi Tracy

Nick and I would like to thank you for the great service we received from you and the team Great service and always on board on anything we requested
Thank you again to you all

Merry Christmas, Have a safe and happy holiday

Faamoa & Nick

Great Service

Hi Tracy,

The whole experience for last 4 years since we purchased the property has been really wonderful with both you and the tenants. I am very grateful to have found such good people to work with and being part of this journey with me. I hope our paths cross again in next few years when I restart the investment journey. It was pleasure dealing with you and team.

Please say thank you to the tenants on my behalf and hope they continue to have wonderful time and enjoy the home they created @ 29 Woldhuis. They were very pleasurable to deal with minimum fuss and maintained the house as if it there own and it made life very simpler and easier.

Thank you

Aviraj Sakhare and Family.

29 Woldhuis St, Quakers Hill

10 years ago a friend recommended Tracy Hartwell as a property manager to me.

Back then she was working for another real estate. She made sure she picked superb tenants. She wad always punctual to house inspections. Her attention to detail was and still is excellent. Any time a tenant requested work she always let you know straight away. I lost contact with her when the real estate she was working for was sold. The real estate that was looking after my house in her absence was hopeless.

I also have another property out of Sydney and I have tried several real estates. None of which are any good and I constantly have to remind them of their job.

She was in fact so good, I tracked her down to where she is currently the manager. Tracy's staff are excellent. I highly recommend Tracy and her staff.

High Recommend Tracy and Her Staff

I live overseas and I really want to thank Tracy & Sheree for her straight, crisp and very responsive communication in handling our transaction. They were both so understanding and helpful. Thank you so much and your professional support, it is very much appreciated. Happy new year and cheers, Damian

Mr Damian Ratcliff

‘I highly recommend Tracy Hartwell as a trusted Property Manager. Over the last four years Tracy has delivered a high level of service managing my rental property in Kellyville. She undertook regular property inspections to ensure the property was well maintained, communicated with the tenant on my behalf, co-ordinated any house repairs in a timely manner and ensured rent was dispersed without incident. As Tracy demands a high standard from her tenants this provides a level of comfort as a landlord. I am so pleased that I entrusted Tracy with my rental property and have no hesitation in recommending her to any prospective landlord.’
- Julie Henderson

Highly Recommended

Dear Tracy,

Thanks so much for looking after us. From property management to selling our property, your support and service has always been exceptional.

We would not hesitate to recommend you.

Thanks again

Helen & Michael Cruickshank

From Property Management to Selling

Thanks Tracy for your management of the property of the past few years. It was first class and we never had any issue ever. I wouldn't hesitate to recommend your services in future.
All the best.
Stephen Watt

First Class Service

Thank you very much for the inspection report. Everything is going really well over there no doubt due to excellent property management service.

Excellent Service!

Thank you so much for such a wonderful inspection report.
Out of the several inspection reports I have received over the years for my investment properties, this is the best one I’ve seen.
- Simon Russo

The Best!

Hi Kerrie,

Thank you so much for such a wonderful inspection report.

Out of the several inspection reports I have received over the
years for my investment properties, this is the best one I’ve seen.

Feel free to use this comment as a testimonial.

Simon (Landlord)

Rental Inspection Reports

To whom it may concern,
I have found the Property Management Team of Kerrie & Tracy to be efficient, knowledgeable and helpful. As a landlord, I could not ask for more from their fantastic service that they have provided me with on my rental property. A highly recommended team – thank you!

Kind regards,
John Noble

Highly Recommended Team

Dear Tracy,
Thank you for always helping us by being the best property manager we know! We greatly appreciate you and all your work you have done for us over the years!
We look forward to renting many more with you in the future!
A package from Peterson's Champagne (my favorite champagne) House should arrive for you shortly, it's just a token of our appreciation to you.
Kind Regards
Jenny & Ross Hutchings

Testimonial for Tracy Hartwell

We are very happy with all the service we have had, especially under Tracy and her teams. And we are very pleased with these tenants too.
When we hear of horror stories with tenants we are very relieved that we've never had problems!!!
Just keep in touch when you need,
Jan Yawan ~ Schofields


We would have no hesitation in recommending Tracy to anyone as a quality property manager.
Patient, helpful and experienced, Tracy handled all matters regards our rental property promptly and professionally.
All rental payments were on time, paid in full and paid in advance, all quotes were supplied from registered tradesmen.
Inspections were carried out to schedule and any issues addressed upfront.
As first time landlords we had a lot of questions early on in the lease, but nothing was ever a problem and Tracy always gave us the time to advise us all the way through.
We both felt really comfortable with Tracy and look forward to dealing with her and her team soon when we purchase another property in the local area.

Chris and Carolyn ~ Kings Langley

Testimonial for Tracy Hartwell

12th January, 2013.
"Tracy really knows her industry & I found her to be professional, friendly, & helpful. She was prompt in replying to any queries & always followed through. Her high standards & work ethic set her apart as an outstanding property manager."
Joy Moore – Acacia Gardens

Outstanding Property Manager

"Tracy has managed my property at Quakers Hills since 2009 and during this period I found her very prompt, professional, excellent knowledge of her skills set in property management. I have no hesitation in recommending her for property management of new potential clients."
Qaisar Ahmad

Testimonial for Tracy Hartwell

"Tracy is an exceptional property manager and is excellent at representing the landlord whilst maintaining strong relationships with tenants. We have three properties under Tracy's management and have never had an issue she couldn't handle. Tracy's knowledge of her industry gives us a huge amount of confidence!"
John Kalocsai

Testimonal for Tracy Hartwell

I confirm that I have dealt with Tracy Hartwell between 2002 and 2007, during which time Tracy was Principal Property Agent for our investment property. In this 5 year period I dealt directly with Tracy on numerous occasions and found her to be extremely professional at all times and an excellent source of support for a first time investor. Tracy worked hard to make all transactions as smooth as possible throughout this time while making sure that all issues were resoved in a timely manner. Her promptness in solving problems and keeping the tenant well advised on all proceedings fostered a good relashionship between all parties. I can confidently recommend Tracy Hartwell as a solid and reliable agent and an expert in her field. Yours faithfully, Marcelo Tapia.

Testimonial for Tracy Hartwell

Last year, I received notification from my employer that I would need to relocate to Singapore in order to take up a more senior position with the Company. Whilst this was a very exciting opportunity, It also meant that I had to relocate my family and possessions overseas. We had recently renovated our house at Acacia Gardens and had spent a considerable amount of money upgrading it to the standard we wanted. Realising the importance of maintaining a stake in the Sydney Real Estate market, we didnt want to sell our property but decided instead to rent it. However, we also really wanted to make sure that we got a tenant who could be trusted to look after our property and garden. After interviewing a number of potential Agents, we finally met Tracy Hartwell, right from the outset, we were both impressed by Tracy's professional approach to renting our property and her technique and process of sourcing suitable canditates for tenants. She took the time to explain all of the process and paper work to us in an easy understable manner. Tracy is very experienced in the Real Estate market and was able to get the rent that we wanted as well as a long term tenant with excellent references. She made the entire process very simple for us, at a time when everything else was in turmoil. As it has now been some months since the property was initally let, she has kept us informed on how things are progressing and has also completed the property inspection which was handled in a most professional manner. I would have absolutley no hesitation in recommending Tracy Hartwell as a property manager to anyone looking for someone who they can trust to look after their property. Regards Clenn Crippa, Landlord

Glenn Crippa

Hartwell Property Management
P.O.Box 3135
Rouse Hill NSW 2155

Phone: 0405 129 795

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